Booking & Payment Policy

Deposits, payment schedules, methods and booking confirmation for OWT Sri Lanka.

Last updated: 10 July 2026

This Booking & Payment Policy applies to all bookings made with OWT Sri Lanka, the travel brand of OWT Group (Private) Limited, Company Registration No. PV00238327, having its registered office at 4/6, Geethanjalee Place, Colombo 00300, Sri Lanka.

By requesting a quotation, confirming a booking or making any payment to OWT Sri Lanka, you acknowledge that you have read, understood and agreed to this Booking & Payment Policy together with our Terms & Conditions, Cancellation & Refund Policy and Privacy Policy.

1. Booking Process

Customers may request travel services through:

  • Our official website
  • Email
  • Telephone
  • WhatsApp
  • Social media platforms
  • Authorised travel agents
  • Corporate representatives

Submitting an enquiry does not constitute a confirmed booking.

A booking is only confirmed when:

  • Availability has been confirmed by OWT Sri Lanka;
  • The required deposit or full payment has been received;
  • A written Booking Confirmation has been issued by OWT Sri Lanka.

Until written confirmation is issued, all services remain subject to availability.

2. Quotations

All quotations are:

  • Subject to availability;
  • Based on current supplier rates;
  • Non-binding until confirmed in writing.

Unless otherwise stated, quotations remain valid for 14 calendar days from the date of issue.

OWT Sri Lanka reserves the right to revise quotations before booking confirmation due to:

  • Hotel rate revisions;
  • Exchange rate fluctuations;
  • Fuel surcharges;
  • Government taxes or levies;
  • Supplier price changes;
  • Seasonal pricing;
  • Availability changes.

Once a booking has been confirmed and payment received, prices will generally remain fixed unless changes are requested by the customer or required due to exceptional circumstances permitted under our Terms & Conditions.

3. Booking Deposit

To secure travel arrangements, a minimum deposit of 30% of the total booking value is required.

The required deposit may be higher where suppliers require advance payment, including but not limited to:

  • Luxury hotels;
  • Private villas;
  • Peak-season bookings;
  • Airline tickets;
  • Train reservations;
  • Charter transport;
  • Group bookings;
  • Special event packages.

The applicable deposit amount will be stated in your quotation or invoice.

Unless otherwise agreed in writing, the booking deposit is non-refundable after confirmation.

4. Balance Payment

The remaining balance must be received at least 30 days before the scheduled arrival date.

For bookings made within 30 days of arrival, 100% payment is required immediately to secure the reservation.

Failure to pay the balance by the due date may result in cancellation of the booking without further notice, and cancellation charges may apply in accordance with our Cancellation & Refund Policy.

5. Payment Methods

OWT Sri Lanka may accept payment by one or more of the following methods:

  • Visa
  • Mastercard
  • American Express (where available)
  • Debit Cards
  • Secure Online Payment Gateway
  • International Bank Transfer (TT)
  • Local Bank Transfer
  • Other payment methods approved by OWT Sri Lanka

Available payment methods may vary depending on the customer's country of residence and the payment provider.

OWT Sri Lanka reserves the right to refuse or discontinue any payment method at its discretion.

6. Currency

Prices may be quoted in one or more of the following currencies:

  • United States Dollars (USD)
  • Sri Lankan Rupees (LKR)
  • Australian Dollars (AUD)
  • Indian Rupees (INR)
  • British Pounds (GBP)
  • Euros (EUR)

The currency specified on the invoice shall be the currency payable unless otherwise agreed in writing.

Where payment is made in another currency, exchange rates applied by banks or payment providers shall determine the final amount charged.

OWT Sri Lanka accepts no responsibility for exchange rate fluctuations or foreign transaction fees charged by financial institutions.

7. Taxes and Government Charges

Quoted prices include applicable Sri Lankan taxes known at the time the quotation is prepared unless otherwise stated.

Should taxes, tourism levies or mandatory government charges increase before travel commences, OWT Sri Lanka reserves the right to adjust the booking price accordingly after notifying the customer.

8. Bank Charges

Unless otherwise agreed in writing:

  • Customers are responsible for all bank transfer charges;
  • Overseas remittance fees;
  • Intermediary bank charges;
  • Currency conversion costs;
  • Card processing fees where applicable.

OWT Sri Lanka must receive the full invoiced amount.

Any shortfall resulting from deductions by banks or payment providers remains payable by the customer.

9. Payment Security

Online card payments are processed through approved secure payment systems.

OWT Sri Lanka does not request customers to send complete credit or debit card details by email, WhatsApp or social media messaging.

Customers should only make payments using payment methods authorised by OWT Sri Lanka.

If you receive suspicious payment instructions claiming to be from OWT Sri Lanka, please contact us immediately before making any payment.

10. Fraud Prevention

To protect our customers and our business, OWT Sri Lanka may request reasonable verification before accepting payment.

Verification may include:

  • Passport or government-issued identification;
  • Cardholder confirmation;
  • Proof of address;
  • Confirmation of the payer's identity;
  • Additional documentation reasonably required to prevent fraud.

Where fraudulent activity is suspected, OWT Sri Lanka reserves the right to:

  • Suspend payment processing;
  • Decline the booking;
  • Cancel the reservation;
  • Report the matter to financial institutions or law enforcement authorities.

11. Booking Confirmation Documents

Following confirmation of payment, customers will receive, where applicable:

  • Booking Confirmation;
  • Invoice or receipt;
  • Travel itinerary;
  • Hotel confirmation;
  • Transfer details;
  • Emergency contact information;
  • Any additional travel documentation relevant to the booking.

Customers should review all documents immediately and notify OWT Sri Lanka of any errors without delay.

12. Amendments After Confirmation

Requests to amend a confirmed booking must be submitted in writing.

Any amendment remains subject to:

  • Supplier availability;
  • Operational feasibility;
  • Additional supplier costs;
  • Administrative charges.

OWT Sri Lanka will advise customers of any additional costs before confirming the requested amendment.

13. Special Requests

Requests relating to:

  • Room preferences;
  • Bedding configuration;
  • Dietary requirements;
  • Child seats;
  • Accessibility;
  • Honeymoon amenities;
  • Birthday celebrations;
  • Anniversary arrangements;
  • Other special requirements

should be communicated at the time of booking.

While OWT Sri Lanka will make reasonable efforts to communicate these requests to suppliers, fulfilment cannot be guaranteed unless specifically confirmed in writing.

14. Late Payments

Failure to make payments by the agreed due date may result in:

  • Cancellation of reservations;
  • Loss of promotional rates;
  • Release of hotel inventory;
  • Cancellation of transport arrangements;
  • Additional supplier charges.

OWT Sri Lanka shall not be liable for losses resulting from late payment by the customer.

15. Chargebacks and Payment Disputes

Customers agree to contact OWT Sri Lanka directly to resolve any payment concerns before initiating a chargeback through their card issuer or financial institution.

Where a chargeback is initiated after services have been confirmed or provided, OWT Sri Lanka reserves the right to present all relevant evidence, including:

  • Booking confirmations;
  • Correspondence;
  • Invoices;
  • Receipts;
  • Signed agreements;
  • Applicable policies.

Nothing in this clause limits a customer's legal right to dispute genuinely unauthorised or fraudulent transactions.

16. Refunds

Refunds, where applicable, will be processed in accordance with our Cancellation & Refund Policy.

Approved refunds will normally be returned using the original payment method.

Refund processing times may vary depending on banks, payment gateways and international financial institutions.

17. Supplier Payments

OWT Sri Lanka contracts with hotels, transport providers, guides, attractions and other suppliers on behalf of customers.

Payments made by customers may be used to secure supplier services immediately after booking confirmation.

Where suppliers impose non-refundable conditions, those conditions will apply in accordance with our Terms & Conditions and Cancellation & Refund Policy.

18. Corporate and Travel Agent Bookings

Separate payment terms may apply to:

  • Corporate clients;
  • Authorised travel agents;
  • Tour operators;
  • Wholesalers;
  • Business partners.

Any approved credit facilities or negotiated payment terms must be confirmed in writing by OWT Sri Lanka.

19. Failure to Complete Payment

If the required payment is not received within the specified timeframe, OWT Sri Lanka reserves the right to:

  • Cancel the booking;
  • Release reserved services;
  • Apply cancellation charges where applicable;
  • Decline future bookings where repeated payment defaults occur.

20. Contact Information

For booking or payment enquiries, please contact:

OWT Sri Lanka
A travel brand of OWT Group (Private) Limited
Company Registration No.: PV00238327
Registered Office:
4/6, Geethanjalee Place
Colombo 00300
Sri Lanka
Website: https://www.owtsrilanka.com
Email: info@owtsrilanka.com
Telephone: +94 77 115 7116

Policy Updates

OWT Sri Lanka reserves the right to amend this Booking & Payment Policy from time to time.

The version published on our website at the time a booking is confirmed will generally apply to that booking unless a change is required by law or is accepted by the customer.